Refund policy

Last updated: July 14, 2026

Thank you for shopping at stryz. This Refund Policy explains how returns, exchanges, and refunds work for orders placed through our store.

Made-to-Order Items
Most stryz. apparel is produced on demand once you place an order. Because each item is cut and printed specifically for you, we're unable to accept returns for reasons of style, sizing regret, or change of mind unless the item is defective or damaged.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us at henrik.workk@gmail.com within 14 days of delivery with your order number and photos of the issue. We'll arrange a replacement or a full refund at no cost to you.

Size Exchanges
If an item doesn't fit, reach out within 14 days of delivery and we'll do our best to arrange an exchange for a different size, subject to availability. Return shipping costs for size exchanges are the customer's responsibility unless the item was mislabeled.

How to Start a Return or Exchange
Email henrik.workk@gmail.com with your order number, the item(s) involved, and a description of the issue. We'll respond with next steps, including a return address if applicable. Items must be unworn, unwashed, and in their original condition with tags attached.

Refunds
Once we receive and inspect a returned item (where applicable), we'll notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5-10 business days. Original shipping charges are non-refundable except where the return is due to our error.

Late or Missing Refunds
If you haven't received a refund within the expected window, first check with your bank or card provider, as processing times vary. If you've done this and still have not received your refund, contact us at henrik.workk@gmail.com.

Contact
Questions about this Refund Policy can be sent to henrik.workk@gmail.com.